# Terms and Conditions

These terms and conditions are a legally binding agreement between Kimu Robomatics Pvt Ltd and the user (you) of this website, products and our services. These terms and conditions govern your use of Kimu Robomatics website, products and services. By using the website, Product and services you agree to comply with these terms and conditions. Please read this Agreement carefully before using the Product. These terms and conditions agreement may be modified by Kimu Robomatics from time to time. Please ensure that you read the latest terms & conditions document and fully understand the contents of this agreement.

# About Company

Kimu Robomatics Pvt Ltd is a company registered in Hyderabad, Telangana, India and our registered office is at iHub, 4th Floor, Tirumala Mansion, Plot 120, Kavuri Hills Phase 1, Jubilee Hills, Hyderabad, Telangana – 500033.

# Website Content:

  1. All content on this Website, including images, text, videos, and any other materials ("Content") related to our product, is the intellectual property of Kimu Robomatics Pvt Ltd. The Content is protected by copyright, trademark, and other intellectual property laws.
  2. The Website may contain images or graphics that are sourced from third-party providers ("Third-Party Images"). These Third-Party Images are subject to their respective licenses and terms of use.
  3. The Website may contain links to third-party websites or resources. Kimu Robomatics is not responsible for the content, availability, or accuracy of these external sites. The inclusion of any links does not imply endorsement or association with the linked website.
  4. Your submission of personal information through website contact form is governed by our Privacy Policy. Please review our Privacy Policy for more details.
  1. The Website is intended for use by adults, parents, or legal guardians interested in Kimu Robomatics products and services. By accessing the Website, you confirm that you are at least 18 years old or using the Website under the supervision of a parent or legal guardian.
  2. All products designed by Kimu Robomatics are meant for children aged 10 and above. By using our Products and services, you confirm that you are at least 10 years old or have obtained parental consent to use our Product.
  3. Parents or legal guardians are responsible for granting permission and overseeing the use of the Product by their children. By allowing your child to use the Product, you acknowledge and agree to accept full responsibility for their activities and usage.

# Usage Guidelines:

  1. The Product is intended only for educational purposes. It should not be used for any illegal activities or activities that may harm others.
  2. Users are solely responsible for their actions while using the Product. Any content created or shared should comply with applicable laws and regulations.

# Intellectual Property:

All intellectual property rights on the website and Product, including but not limited to trademarks, copyrights, and patents, belong to the owner of the Product. Users are granted a limited, non-exclusive, non-transferable right to use the Product for personal and non-commercial purposes.

# Products and Services:

  1. We retain the discretion to limit the sales of our products or services to individuals, geographic regions, or jurisdictions, but we are not obliged to do so. Our decisions in this matter will be made on a case-by-case basis.
  2. We have the authority to restrict the quantities of products or services we provide.
  3. The descriptions of products and product pricing are subject to change at any time without prior notice, at our sole discretion.
  4. We hold the right to terminate the availability of any product or service at our discretion and without prior notice.
  5. From time to time, we may release updates or new features for the Product. These updates may be subject to additional terms and conditions, and continued use of the Product will constitute acceptance of these updates.
  6. While we strive to work with reputable third-party providers, we do not endorse, warrant, or assume responsibility for the quality, availability, accuracy, or legality of Third-Party Services.

# Warranty:

  1. This product warranty applies only for the main controller board from the AUTOMATE kit and the warranty coverage period will be 3 months from the date of purchase or date of delivery whichever is applicable.
  2. The warranty is valid only for the original purchaser of the product and is not transferable.
  3. In the event of a defect covered by this warranty, we will, at our discretion, replace the product/component after thorough inspection. Replacement may be with a new or refurbished product/component of the same model, based on availability.
  4. This warranty covers the defects in materials and workmanship under normal and intended use of the product.
  5. The warranty shall become null and void if the enclosure of the AUTOMATE main controller board is tampered with or opened by unauthorized personnel.
  6. The warranty does not cover damage caused by misuse, accidents, improper handling, neglect, unauthorized repairs or modifications, or failure to follow the product's instructions. It does not cover normal wear and tear, cosmetic damages, or any incidental or consequential damages.
  7. To initiate a warranty claim, please contact our customer support within the warranty period, providing proof of purchase and a detailed description of the issue. Our customer support team may require additional information or documentation to assess the claim, such as photographs or videos. If the claim is approved, we will provide instructions on how to proceed with the warranty service.
  8. Customers are responsible for the shipping costs when returning the product for warranty service. We will cover the shipping costs for returning the repaired or replacement product to the customer.

# Return and Replacement Policy:

  1. Return of product is applicable within 3 days from the date of purchase or date of delivery whichever is applicable. Replacement of product/components is applicable within 7 days from the date of purchase or date of delivery whichever is applicable.
  2. The product must be in its original condition, undamaged, and with all accessories and packaging included. If the product is found to have been damaged by the customer, a deduction may be applied from the refund amount to cover the restoration or repair costs.
  3. We will apply a 50% deduction to the refund amount for damaged main control units, and a 25% deduction for damaged components. Also, a maximum of 25% deduction is applicable if the box packing is damaged and tampered with.
  4. To initiate a return/replacement, the user should contact our customer support within the specified return period. The user will be required to provide proof of purchase, such as an order number or receipt.
  5. Return/Replacement Eligibility:
    • If the product exhibits manufacturing defect or malfunction that affects its normal operation
    • If the product received differs from the one ordered
    • If the product arrives damaged due to shipping
  6. If the customer is not satisfied with the product for any reason other than the above reasons, they can return it within the specified return period.
  7. Upon receiving and inspecting the returned product, we will offer either a refund or a replacement, depending on the customer's preference and product availability.
  8. If the product is found to have been damaged by the customer, a deduction may be applied from the refund amount to cover the restoration or repair costs. The deduction amount will be based on the extent of the damage and the estimated cost of repairs. For more details, please refer standalone Return and Replacement policy provided with the product.
  9. If the customer opts for a refund, it will be issued to the original payment method used for the purchase.
  10. Customers are responsible for the shipping costs while sending the product on return or replacement. We will cover the shipping costs for returning the replacement product to the customer.

# Limitation of Liability:

  1. Kimu Robomatics Pvt Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the Product or Services including any Third-Party service integrations.
  2. Our liability, if any, is limited to the purchase price of the product.

# Governing Law:

This Agreement shall be governed by and construed in accordance with the laws of Telangana without giving effect to its conflicts of law principles.

# Modifications of Terms:

Kimu Robomatics reserves the right to update or modify these terms and conditions at any time without prior notice. Continued use of the Website after such changes will constitute your acceptance of the revised Agreement.